SEB, the Swedish Bank, starts using robot Amelia for customer support, Siri-like.

The move is not singular, today the UK's Royal Bank of Scotland announced that is planning to unveil Luvo: “human” AI that can answer questions online, ranging from lost card queries to unblocking pin numbers and updating home addresses.

SEB's Amelia is developed by an American company that had worked for ten years on developing a robot that uses artificial intelligence can understand speech and answer questions.

The assistant has been tested by several Swedish companies and SEB decided to introduce it to its clientele by the end of 2016.

Original story