Ultimate AI raised $6.5M in funding led by existing investors, HV Holtzbrinck Ventures and Maki.vc.

Finland Investments 04 November 2019
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Ultimate.ai, a Helsinki, Finland and Berlin, Germany-based startup that provides multilingual customer service automation to businesses, announced the completion of a $6.5M in new funding.

The round is led by the company’s existing investors, HV Holtzbrinck Ventures and Maki.vc. In addition, the EU granted research funding as part of Horizon 2020,

The money will be used to grow the company's platform that gives customer service agents the AI tools they need to provide faster, smarter responses.

Ultimate.ai, founded in 2016 by Reetu Kainulainen, Jaakko Pasanen, and Markus Rautio, develops a solution for enterprise customer service automation. The solution builds on multilingual, intelligent layer automates repetitive customer service cases and guides agents with answer recommendations through complex tasks. The company works with leading CRM providers Salesforce, Zendesk and Freshworks and paying clients include Finnair, Telia and ADAC.

Ultimate.ai has previously raised $300k in angel investment and a $1.3M seed round in 2018.